Patient Access AI That Triages Sick Calls and Closes Chronic Care Loops

Primary care runs the broadest call mix in healthcare: same-day sick visits, annual physicals, chronic care recall, and specialist referrals all hitting one phone line. EzMedTech handles every category correctly, books directly into your EHR, and closes the loops your front desk can't.

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HIPAA compliant and SOC 2 Type II audited, with continuous control monitoring. Trust center

Acute calls, chronic care follow-ups, annual wellness scheduling, and referral coordination all hit one phone line, leaving front offices stretched thin and revenue on the table.

Primary Care Access Automation
Inbound calls answered around the clock, outbound campaigns run on cadence, every request completed. Your team only handles the calls that truly need them.
Primary-care-trained AI
Trained on real primary care workflows, from same-day sick triage to Medicare AWV gap enforcement and chronic care recall.
EHR-native
Every action syncs to your EHR in real time: appointments booked, tasks created, records updated.
Launch-ready
Configured around your practice workflows and live quickly, with minimal operational lift.

The highest-volume phone work your front desk should not carry alone

01
Same-day sick triage
Maps over 1,000 symptom variants to the right urgency, books same-day for acute concerns, and offers walk-in fallback when slots are full.
02
Annual physical & Medicare AWV
Enforces the 366-day gap automatically, routes Medicare Advantage and traditional Medicare correctly, and applies HMO authorization rules on the call.
03
Chronic care outreach
Runs outbound recall on condition-specific intervals, books patients directly into provider schedules, and pulls inactive chronic-disease patients back into active care.
04
Medication refill requests
Handles routine requests, checks prescription recency, verifies the pharmacy on file, and routes to clinical staff when a visit or provider review is needed.

EzMedTech keeps scheduling, documentation, tasking, and follow-up workflows inside your system of record so your front office does not have to re-enter work twice.