EzMedTech

Answer every dental call, 24/7.

Every unanswered call is a patient who may call the next clinic. EzMedTech answers instantly, books, handles questions and manages emergencies without hold time, in your clinic's voice.

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HIPAA compliantSOC 2 Type II

HIPAA compliant and SOC 2 Type II audited, with continuous control monitoring. Trust center

Real calls, handled in real time

Traditional answering services take messages. A voice receptionist understands the need and acts on it.

  1. 01New patient booking a first exam
  2. 02Existing patient rescheduling a cleaning
  3. 03Questions about accepted insurance plans
  4. 04After-hours caller with tooth pain
  5. 05Post-op care instructions
  6. 06Parent calling about a child's appointment
  7. 07Office hours and location
  8. 08Callback request for the dentist

What happens on a call

  1. Step 1

    Patient calls your existing number

    Answered within one or two rings using your greeting.

  2. Step 2

    Need identified

    Natural language, not a menu.

  3. Step 3

    Booked in your PMS

    Real-time sync.

  4. Step 4

    Questions answered

    From your configured knowledge base.

  5. Step 5

    Emergencies triaged

    Your escalation rules, every time.

  6. Step 6

    Confirmed and logged

    SMS or email confirmation and a full call summary for your team.

Voice AI versus a text chatbot

Text chatbotEzMedTech voice AI
Phone callsNot handledAll inbound calls
AvailabilityWebsite onlyPhone, SMS and web
Emergency triageLimitedFull triage logic
ConversationScriptedNatural language
PMS integrationVariesDirect real-time sync

AI receptionist versus traditional receptionist

Traditional receptionistEzMedTech voice receptionist
Availability40 hours a week168 hours a week
Simultaneous callsOne at a timeUnlimited
No-showsManual reminders onlyReduced by up to 30%
LanguagesUsually EnglishMulti-language
Wait timeHold queuesInstant answer

Is patient data safe?

  1. 01HIPAA compliant, encrypted in transit and at rest
  2. 02SOC 2 Type II
  3. 03No patient data stored outside approved systems
  4. 04Voice recordings under strict retention policies

40+ EHR and PIMS integrations

Epic, athenahealth, eClinicalWorks, Cerner, Dentrix, Open Dental and more

EpicathenahealtheClinicalWorksOracle CernerModMedDrChronoDentrixEaglesoftOpen DentalAdvancedMDTebraPractice FusionAzalea HealthCurve DentaleMedPractice

What clinics ask

The voice AI sounds natural and empathetic, and patients consistently appreciate the instant response and lack of hold time. If your clinic prefers full disclosure, the AI can introduce itself as a virtual assistant.

Yes. The same system handles inbound calls and outbound reminders by voice, SMS, or email. Patients can confirm or reschedule directly from the reminder and your schedule updates in real time.

Absolutely. The platform is fully HIPAA compliant and SOC 2 certified. Patient communications are encrypted and handled with strict privacy standards.

You configure triage rules during onboarding. If a patient mentions pain, swelling, or a broken tooth, the AI can flag the call as urgent, route it to an emergency line, or book an emergency slot based on your preferences.

Yes. EzMedTech integrates directly with Dentrix, Open Dental, Eaglesoft, and other leading practice management systems, and most integrations go live within 3 to 5 business days.

A front desk that never takes a day off

Never puts a patient on hold, never misses a booking opportunity.

Request a demo

Prefer email? sales@ezmedtech.ai